Gas Flow 4U Ltd
Last updated: January 2025

1. Introduction

These Terms and Conditions (“Terms”) govern the provision of plumbing, heating, and gas services by Gas Flow 4U Ltd (“we”, “us”, “our”) to customers (“you”, “your”).

By requesting a quote, booking a service, or allowing us to commence work, you agree to these Terms.

Company Details:

• Company Name: Gas Flow 4U Ltd
• Company Registration Number: 16007822
• VAT Registration Number: 478474929
• Gas Safe Registration Number: 958918
• Public Laibility Insured Up to £5M
• Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Email: info@gasflow4u.co.uk
• Phone: 020 3740 1285 / 07763 280 207

2. Services

2.1 Scope of Services

We provide:

• Boiler installations, servicing, and repairs
• Central heating installations and repairs
• Landlord Gas Safety Certificates (CP12)
• Plumbing repairs and installations
• Cooker and hob installations
• Emergency call-out services (24/7)

2.2 Gas Safe Requirements

All gas work is carried out by Gas Safe registered engineers in accordance with Gas Safety (Installation and Use) Regulations 1998 and current industry standards.

2.3 Right to Refuse Work

We reserve the right to refuse work if:

• The work is unsafe or illegal
• The property does not meet safety requirements
• Access to the work area is restricted or unsafe
• Payment terms are not agreed in advance

3. Quotations and Pricing

3.1 Quotations

• Quotations are valid for 30 days from the date of issue unless otherwise stated
• Quotations are estimates based on information provided by you
• Final costs may vary if additional work is discovered during the job
• We will inform you of any price changes before proceeding with additional work

3.2 Emergency Call-Outs

• Normal working hours are 08:00 to 18:00, Monday to Friday (excluding bank holidays).
• Out-of-hours emergency call-outs are available 24/7.
• Out-of-hours applies between 18:00 and 08:00 Monday to Friday, and all day on weekends and bank holidays.
• Out-of-hours and emergency rates will apply and will be confirmed before attendance.

Urgent / Priority Call-Outs (within normal hours):
Requests requiring immediate, same-day, or priority attendance during normal working hours, which may require rescheduling existing work, may be charged at an emergency or priority call-out rate. Any such higher rate will be clearly agreed with the customer before attendance.

3.3 Price Increases

We reserve the right to increase prices if:

• Additional work is required beyond the original scope
• Unforeseen complications arise
• Parts or materials cost more than estimated
• You will be notified and must approve any price increase before we continue

4. Payment Terms

4.1 Payment Methods

We accept payment by:

• Cash
• Bank transfer
• Card payment
• Other methods as agreed

4.2 Payment Schedule

• Small jobs (under £500): Payment due on completion
• Larger installations: Deposit may be required before work commences, with balance due on completion
• Commercial/landlord accounts: Payment terms by arrangement

4.3 Late Payment

• Invoices are due for payment within 7 days unless otherwise agreed
• We reserve the right to charge interest on overdue accounts at 8% per annum above the Bank of England base rate
• We may suspend further work until outstanding invoices are settled

5. Bookings, Cancellations & Refunds

5.1 Your Cancellation Rights

Bookings

All bookings are subject to availability and are only confirmed once accepted by us. We reserve the right to refuse or reschedule work where necessary. Once a booking is confirmed, a time and/or date will be agreed with the customer.

Deposits

A deposit may be required for any work with a total value of over £500 before work commences. Deposits are used to secure bookings and may be used to cover administration, scheduling, and the purchase of materials where applicable. Work will not be scheduled or started until the deposit has been received and cleared. Any deposit paid will be deducted from the final invoice.

Refunds & Cancellations

If we cancel the work, any deposit or advance payment made will be refunded in full.
If the customer cancels the booking:

• More than 48 hours’ notice before the agreed start time – any deposit paid will be refunded, minus any reasonable costs already incurred, including administration time or materials ordered.
• Less than 48 hours’ notice before the agreed start time – we reserve the right to retain some or all of the deposit to cover lost time, scheduling, and any costs incurred.

Where work has already started, or where an engineer has attended site (including emergency call-outs, diagnostics, inspections, or making an installation safe), the customer will be liable for all labour, call-out charges, and materials used. In such cases, no refund will be due for work already carried out, except where required by law.
Any refundable balance remaining after these deductions will be returned to the original payment method. Refunds (where applicable) will be processed within 7–14 days.

5.2 Our Cancellation Rights

We may cancel or reschedule appointments due to:

• Engineer illness or emergency
• Severe weather conditions
• Unforeseen circumstances
• We will provide as much notice as possible and offer alternative dates

6. Customer Obligations

6.1 Access and Information

You must:

• Provide safe and clear access to the work area
• Ensure someone over 18 is present during the work
• Provide accurate information about the property and existing systems
• Inform us of any known issues or previous work carried out
• Ensure pets are secured and kept away from the work area

6.2 Property Condition

You are responsible for:

• Ensuring the property is suitable for the work to be carried out
• Any damage to property caused by pre-existing faults not disclosed to us
• Moving furniture, belongings, or floor coverings if required

6.3 Safety

You must inform us of:

• Any asbestos present in the property
• Any structural issues or hazards
• Any access restrictions or safety concerns

7. Our Obligations and Standards

7.1 Workmanship

We will:

• Complete work to a professional standard
• Comply with all relevant building regulations and British Standards
• Use Gas Safe registered engineers for all gas work
• Leave the work area clean and tidy
• Dispose of waste materials responsibly

Provide a 1 year workmanship cover on all work carried out. This covers workmanship after a job has been completed.
If you want it to sound more formal or more legally tight, here is an alternative:
“All workmanship is covered by a 1 year workmanship guarantee, valid from the date of completion. This covers defects arising from workmanship after the job has been completed.”

7.2 Parts and Materials

• We use quality parts and materials suitable for the job
• Where specific brands are requested, we will use reasonable efforts to source them
• We may substitute equivalent quality parts if specified items are unavailable
• All parts carry manufacturer warranties where applicable

7.3 Certification

• Gas Safety Certificates (CP12) will be issued within 24 hours of completion
• Installation certificates will be provided as required by building regulations
• Copies of all certificates will be retained for our records

8. Warranties and Guarantees

8.1 Workmanship Guarantee

• We guarantee our workmanship for 12 months from completion date
• This covers faults arising from poor workmanship or installation errors
• This does not cover normal wear and tear or damage caused by misuse

8.2 Parts and Equipment

• Manufacturer warranties apply to all parts and equipment supplied
• Warranty periods vary by manufacturer (typically 1-10 years)
• Warranty claims must be made in accordance with manufacturer terms

8.3 Exclusions

Our guarantee does not cover:

• Damage caused by misuse, neglect, or improper maintenance
• Work carried out by third parties after our installation
• Faults caused by external factors (power surges, freezing, etc.)
• Normal wear and tear
• Consumable items (filters, batteries, etc.)

9. Liability and Insurance

9.1 Our Liability

• We carry Public Liability Insurance up to £[INSERT AMOUNT]
• We are liable for damage directly caused by our negligence or breach of contract
• Our liability is limited to the cost of rectifying defective work or replacing damaged property

9.2 Limitation of Liability

We are not liable for:

• Consequential losses (loss of earnings, alternative accommodation costs, etc.)
• Damage to property caused by pre-existing faults
• Delays caused by factors outside our control
• Damage caused by third parties
• Our total liability shall not exceed the value of the contract

9.3 Your Insurance

You are responsible for ensuring you have adequate insurance cover for your property and contents.

10. Complaints Procedure

10.1 Making a Complaint

If you are unhappy with our service:

1. Contact us immediately by email (info@gasflow4u.co.uk) or phone
2. Provide details of the issue and what you would like us to do
3. We will acknowledge your complaint within 2 working days
4. We will investigate and respond within 14 days

10.2 Resolution

We will make reasonable efforts to:

• Rectify defective work at no additional charge
• Replace faulty parts or materials
• Provide appropriate compensation where justified

10.3 Alternative Dispute Resolution

If we cannot resolve your complaint, you may refer the matter to:

• Gas Safe Register (for gas safety concerns)
• TrustMark or Checkatrade (if we are members)
• Citizens Advice Consumer Service
• Small Claims Court for unresolved disputes

11. Data Protection and Privacy

11.1 Information We Collect

We collect and process personal data including:

• Name, address, contact details
• Property information
• Payment information
• Service history

11.2 How We Use Your Data

We use your data to:

• Provide quotes and carry out work
• Issue invoices and process payments
• Maintain service records
• Send service reminders (with your consent)
• Comply with legal obligations (Gas Safe records, etc.)

11.3 Data Retention

• We retain customer records for 6 years (as required for Gas Safe compliance)
• Payment records are kept for 7 years (tax purposes)
• You have the right to request deletion of your data (subject to legal requirements)

11.4 Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request corrections to your data
• Request deletion of your data (subject to legal obligations)
• Object to marketing communications
• Lodge a complaint with the Information Commissioner’s Office (ICO)

For full details, see our Privacy Policy.

12. Health and Safety

12.1 Our Commitment

We comply with:

• Health and Safety at Work Act 1974
• Gas Safety (Installation and Use) Regulations 1998
• Construction (Design and Management) Regulations 2015
• All relevant industry standards and codes of practice

12.2 Risk Assessments

We carry out risk assessments before commencing work and take appropriate safety measures.

12.3 Reporting

If you have safety concerns about our work, contact us immediately and we will investigate.

13. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Acts of God (flooding, extreme weather, etc.)
• Strikes or industrial action
• Supplier failures
• Pandemics or public health emergencies
• Government restrictions or regulations

14. Intellectual Property

All quotes, designs, specifications, and documentation remain our property unless otherwise agreed.

15. Severability

If any part of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of updated Terms.

18. Contact Us

For questions about these Terms, contact us:

Gas Flow 4U Ltd
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@gasflow4u.co.uk
Phone: 020 3740 1285 / 07763 280 207

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.